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How padu333 Protects Your Personal Data

At padu333, your personal data is handled with care — we collect only what we need to operate your account, process deposits via Touch 'n Go, GrabPay, Boost…

Data Collected With PurposeNo Third-Party SellingAccount-Level SecurityMalaysian Law AlignedYour Rights Protected
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padu333 How padu333 Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your data is handled, want to request a copy of what we hold, or need to raise a correction, our privacy team is reachable through…

Live Chat Available around the clock through your account dashboard. Send a message marked 'Privacy Query' and our team will pick it up without delay — usually within minutes during peak hours.
Email Support Write to our privacy address listed in the account help section. Include your registered email and the nature of your request so we can locate your record and respond within two business days.
Help Centre Ticket Submit a formal data request ticket via the Help Centre inside your account. This creates a traceable reference number so you can follow the status of your request at any time.
HOW WE HANDLE DATA

Six Ways We Look After Your Account Data

From the moment you submit a deposit through to when a withdrawal clears, your data passes through encrypted channels only.

Encrypted Storage

All personal data — including your contact details and payment method references linked to GrabPay or Touch 'n Go — is stored using AES-256 encryption at rest. No plain-text records are kept on our servers at any point.

Cookie Handling

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser at any time; disabling analytics cookies does not affect your account access.

Account Security

Two-factor authentication is available on your account settings page. We recommend enabling it — especially if you use GrabPay or Boost for quick top-ups — so that login attempts from unrecognised devices trigger a verification step.

Data Retention Period

Transaction data is kept for the minimum period required by Malaysian financial regulations. Account data is removed within 30 days of a verified account closure request, except where a legal hold applies.

Access Requests

You have the right to request a copy of the personal data we hold about you. Submit a request through live chat or the Help Centre ticket system; we will compile and deliver your data summary within five business days.

Correction and Deletion

If any detail on your account is incorrect, you can update most fields directly in your profile settings. For fields we manage on our side — such as verified identity documents — contact our privacy team and we will process the correction within three business days.

Your Privacy Questions, Answered Clearly

Below are the questions we receive most often about data handling at padu333. If your question is not listed here, the quickest way to get a specific answer is through the live chat channel inside your account dashboard.

We collect your name, email address, mobile number and the payment identifiers associated with your chosen method — Touch 'n Go, GrabPay, Boost dan FPX. We also log your device type and session timestamps for security purposes.

We do not sell or rent your data. We share it only with payment processors — such as the gateways handling your Touch 'n Go or FPX transactions — who are bound by a data-processing agreement restricting them to that specific task.

Transaction records are kept for the minimum duration required under applicable Malaysian financial and regulatory rules. After your account is closed, non-regulated data is deleted within 30 days, subject to any active legal hold.

Submit a data-access request via the Help Centre ticket system or through live chat, marking it clearly as a 'Privacy – Data Copy Request'. We will compile your data summary and deliver it within five business days of verification.

Yes. Once your account is verified as closed, we remove non-regulated personal data within 30 days. Certain transaction records must be retained under Malaysian law; we will inform you of any such exceptions at the time of your request.

We use session cookies to maintain your logged-in state and analytics cookies to understand how different parts of the lobby are used. Analytics cookies can be disabled in your browser without affecting your account or your ability to deposit via Boost or GrabPay.

Raise it immediately through the live chat channel inside your account, or file a Help Centre ticket marked 'Privacy Complaint'. Our privacy team will acknowledge within one business day and provide a resolution timeline based on the nature of your concern.

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